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Technology Department 

The Technology team is a highly engaged workforce dedicated to serving students, staff, and our community. We strive for excellence at every opportunity.

Our commitment to data privacy and innovation was nationally recognized on May 12, 2022, when CoSN awarded GCCISD the Trusted Learning Environment (TLE) Seal. We were the 5th district in the state to achieve this honor. There are 43 districts in the nation with this recognition.

GCCISD has had a partnership with Apple since 2012 when we started our High School 1:1 program. GCCISD has been a 1:1 iPad district since 2020 and the covid pandemic. Through collaboration with Apple, the Technology Department, and campus leadership, 7 of our campuses have received recognition as Apple Distinguished Schools. Of the 889 Apple Distinguished Schools worldwide (37 countries), 43 are in Texas, 14 in the Houston area, and 7 are in GCCISD.

Clear performance expectations drive our success and are communicated through S.M.A.R.T. goals, which define observable actions, accountability, and measurable results. These expectations ensure consistent performance excellence across the department. Our core competencies—personal attributes, shared behaviors, and technical expertise—form the foundation of our mission. With more than 453 combined years of technology service and an average employee tenure of 13.7 years, the department delivers superior technology resources and is recognized as a Level 5 organization, the highest service distinction awarded in the State.

Technology Service Catalog

Management Oversight team supports the overall department operations, customer service, help desk, procurement, E-Rate, inventory management & administrative training.
Educational Technology team trains teachers and students in the integration of technology in the K-12 curriculum, career technology & support for Internet Safety. 
Network Services team provides Wide and Local Area Network and Enterprise Systems Management support. 

Information Services team supports the Business Financial System, the Student Information System, & manages data request and integration with third-party applications 

Technology Services team provides computer, tablet, laptop, printer, and peripheral support, as well as Wide and Local Area Networking and Enterprise Systems Management. 
Cybersecurity team provides support for phones, security cameras, Cybersecurity and Building Access Control. 

Support Baseline

Computers, Laptops, Tablets 51,345 
Scanners, Printers, Video Cameras, Projectors, other Peripherals 14,779
Phones and Cellular Phones 4,686
Network Accounts 28,248
E-mail Accounts 27,894
Network Connections 46,800
Servers & Network Switches 1,173
Wireless Access Points 3,255
Software Titles/Applications 927
Student/Financial Info Users 2,336
Eduphoria 27,850


Management Oversight

  • Customer Service & Helpdesk
  • Procurement & E-Rate
  • Inventory Management 
  • Administrative Training 

Educational Technology

  • K-12 Educational Technology Training
  • Teacher Curriculum Integration
  • Student Assessment & Curriculum Management

Network Services 

  • Wide & Local Area Networking
  • Enterprise System Management 

Information Services 

  • Financial ERP System 
  • Student Information System 
  • Manage Third-Party Applications

 

 

Technology Services

  • Computers & Peripheral Support
  • Enterprise System Management 
  • Wide & Local Area Networking 

Cybersecurity

  • Phones
  • Security Cameras
  • Cybersecurity 
  • Building Access Control 

Performance Excellence

Technology Performance Scorecard is a performance management system that focuses on Key Performance Indicators (KPIs).KPIs define and measure progress toward goals. KPIs are quantifiable measurements, agreed to beforehand with set targets, that reflect critical success factors for the department. The scorecard provides an analysis capability designed to translate our mission and overall organizational strategy into specific, quantifiable measures. It is a tool to monitor our performance each week in terms of achieving our goals. The advantage of the scorecard is that it aligns all staff members around common goals and strategies, building commitment and increasing accountability.
Key Performance Indicators Goal
Overall Score 95%
Customer Satisfaction  95%
System Availability 99%
Computer Availability 99%
Peripheral Availability 99%
SLA Emergency 95%
SLA Critical 95%
SLA Instructional 95%
SLA Administrative 95%
Productivity 85%
Time Accountability 100%
Direct Support 70%
Instructional Time Allocation 60%
Wellness Survey Results 80%
Training Effectiveness 95%
Centralized Backups 95%


GCCISD Network: Largest in Town

The Technology Department’s Wide Area Network is the largest in the Baytown/Highlands community. The network spans over 60 miles, linking 39 sites with 10GB fiber connections and 3 sites with 100GB fiber connections using state-of-the-art technology at every site. Operating 24 hours, 7 days a week, our network availability average over the past 10 years is 99.8%.