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Technology Management Systems
The TMS staff is a highly engaged workforce that has a sense of responsibility to the students, the district staff, the community, and other stakeholders. We strive for greatness at every opportunity. The key factor that motivates TMS staff to accomplish our mission is clear performance expectations. These are observable behaviors and actions that explain how the job is to be done, plus the results that are expected for performance excellence. These expectations are communicated in S.M.A.R.T. goals, which are specific, measurable, agreed upon, realistic, and time-based. There are many other factors such as working with our nation’s assets—our children—our future, having access to the latest and greatest technology, as well as 100% accountability for all work performed. Our core competencies are the personal attributes and underlining characteristics, combined with technical skills that enable performance excellence. These competencies are consistent throughout the organization as types of behaviors that we wish to promote and develop. Our competencies are the foundation of our mission. With over 500 yeas of technology experience and the average tenure being 12 years per employee in the department, we deliver superior technology resources. TMS is recognized as a level 5 organization for superior service, the highest award given in the State.
Technology Service Catalog
Technology Services
The Technology Services team provides computer, tablet, laptop, printer, security camera, phone, and peripheral support, as well as Wide and Local Area Networking and Enterprise Systems Management.
Management Oversight
Management Oversight supports the customer services / help desk, Business and Financial systems, Student Information Systems, procurement, inventory management, and administrative training.
Educational Technology
The Educational Technology team trains teachers and students in the integration of technology in the K-12 curriculum, Career Technology, and support for library media services, Internet Safety and Cyberbullying. 
Support Baseline
 Computers, Laptops, Tablets
 Scanners, Printers, Video Cameras, and Projectors, other Peripherals
 Phones and Cellular Phones
 Network accounts
 E-mail accounts
 Network Connections
 Servers and Network Switches
 Wireless Access Points
 Software Titles

 Student / Financial Info Users
 Eduphoria and Other Users

Services Breakdown
Performance Excellence
     Key Performance Indicators  Goal 
TMS’ Performance Scorecard is a performance management system that focuses on Key Performance Indicators (KPIs).KPIs define and measure progress toward goals. KPIs are quantifiable measurements, agreed to beforehand with set targets, that reflect critical success factors for TMS. The scorecard provides an analysis capability designed to translate our mission and overall organizational strategy into specific, quantifiable measures. It is a tool to monitor our performance each week in terms of achieving our goals. The advantage of the scorecard is that it aligns all staff members around common goals and strategies, building commitment and increasing accountability.
   Overall Score
 Customer Service
 System Availability
 Computer Availability
 Peripheral Availability
 SLA Emergency
 SLA Critical
 SLA Instructional
 SLA Administrative
 Time Accountability
 Direct Support
 Instructional Time Allocation
 Wellness Survey Results
 Training Effectiveness
 Centralized Backups
GCCISD Network: Largest in Town
TMS’ Wide Area Network is the largest in the Baytown/Highlands community. The network spans over 26 miles, linking 34 sites with the highest connection speed (fiber GigE) using state-of-the-art technology at every site. Operating 24 hours, 7 days a week, our network availability average over the past 10 years is 99.8%. For emergency readiness — TMS maintains a generator that contains a 150 gallon diesel tank. It uses 3 gallons per hour with the network center is running at full capacity. It is estimated that the generator can run the data center for about 2 days.

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