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Technology Department 

The Technology team is a highly engaged workforce that has a sense of responsibility to the students, the district staff, the community, and other stakeholders. We strive for greatness at every opportunity. The key factor that motivates the Technology team to accomplish our mission is clear performance expectations. These are observable behaviors and actions that explain how the job is to be done, plus the results that are expected for performance excellence. These expectations are communicated in S.M.A.R.T. goals, which are specific, measurable, agreed upon, realistic, and time-based. There are many other factors such as working with our nation’s assets—our children—our future, having access to the latest and greatest technology, as well as 100% accountability for all work performed. On May 12, 2022, CoSN awarded the Trusted Learning Environment (TLE) Seal to GCCISD. The TLE Seal is a prestigious national distinction that school districts earn for demonstrating a commitment to protecting student data through modern, rigorous policies and practices. 

Our core competencies are the personal attributes and underlining characteristics, combined with technical skills that enable performance excellence. These competencies are consistent throughout the organization as types of behaviors that we wish to promote and develop. Our competencies are the foundation of our mission. With over 519 years of technology experience and the average tenure being 13.5 years per employee in the department, we deliver superior technology resources. The department is recognized as a level 5 organization for superior service, the highest award given in the State.

Technology Service Catalog

Management Oversight team supports the overall department operations, customer service, help desk, procurement, E-Rate, inventory management & administrative training.
Educational Technology team trains teachers and students in the integration of technology in the K-12 curriculum, Career Technology, and support for library media services, & Internet Safety.  
Network Services team provides Wide and Local Area Network and Enterprise Systems Management support. 

Information Services team supports the Business Financial System, the Student Information System, & manages data request and integration with third-party applications 

Technology Services team provides computer, tablet, laptop, printer, and peripheral support, as well as Wide and Local Area Networking and Enterprise Systems Management. 
Cybersecurity team provides support for phones, security cameras, Cybersecurity and Building Access Control. 

Support Baseline

Computers, Laptops, Tablets 46,583
Scanners, Printers, Video Cameras, Projectors, other Peripherals 14,412
Phones and Cellular Phones 4,842
Network Accounts 31,249
E-mail Accounts 30,930
Network Connections 39,552
Servers & Network Switches 1,170
Wireless Access Points 3,077
Software Titles/Applications 809
Student/Financial Info Users 3,165
Eduphoria 29,563

Management Oversight

  • Customer Service & Helpdesk
  • Procurement & E-Rate
  • Inventory Management 
  • Administrative Training 

Educational Technology

  • K-12 Educational Technology Training
  • Teacher Curriculum Integration
  • Streaming Media Education & Training
  • Student Assessment & Curriculum Management

Network Services 

  • Wide & Local Area Networking
  • Enterprise System Management 

Information Services 

  • Financial ERP System 
  • Student Information System 
  • Manage Third-Party Applications



Technology Services

  • Computers & Peripheral Support
  • Enterprise System Management 
  • Wide & Local Area Networking 


  • Phones
  • Security Cameras
  • Cybersecurity 
  • Building Access Control 

Performance Excellence

Technology Performance Scorecard is a performance management system that focuses on Key Performance Indicators (KPIs).KPIs define and measure progress toward goals. KPIs are quantifiable measurements, agreed to beforehand with set targets, that reflect critical success factors for the department. The scorecard provides an analysis capability designed to translate our mission and overall organizational strategy into specific, quantifiable measures. It is a tool to monitor our performance each week in terms of achieving our goals. The advantage of the scorecard is that it aligns all staff members around common goals and strategies, building commitment and increasing accountability.
Key Performance Indicators Goal

Overall Score 95%
Customer Satisfaction  95%
System Availability 99%
Computer Availability 99%
Peripheral Availability 99%
SLA Emergency 95%
SLA Critical 95%
SLA Instructional 95%
SLA Administrative 95%
Productivity 85%
Time Accountability 100%
Direct Support 70%
Instructional Time Allocation 60%
Wellness Survey Results 80%
Training Effectiveness 95%
Centralized Backups 95%

GCCISD Network: Largest in Town

The Technology Department's  Wide Area Network is the largest in the Baytown/Highlands community. The network spans over 60 miles, linking 39 sites with 10GB fiber connections and 2 sites with 100GB fiber connections using state-of-the-art technology at every site. Operating 24 hours, 7 days a week, our network availability average over the past 10 years is 99.8%.