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Technology Department 

The Technology team is a highly engaged workforce that has a sense of responsibility to the students, the district staff, the community, and other stakeholders. We strive for greatness at every opportunity. The key factor that motivates the Technology team to accomplish our mission is clear performance expectations. These are observable behaviors and actions that explain how the job is to be done, plus the results that are expected for performance excellence. These expectations are communicated in S.M.A.R.T. goals, which are specific, measurable, agreed upon, realistic, and time-based. There are many other factors such as working with our nation’s assets—our children—our future, having access to the latest and greatest technology, as well as 100% accountability for all work performed.

Our core competencies are the personal attributes and underlining characteristics, combined with technical skills that enable performance excellence. These competencies are consistent throughout the organization as types of behaviors that we wish to promote and develop. Our competencies are the foundation of our mission. With over 530 years of technology experience and the average tenure being 13 years per employee in the department, we deliver superior technology resources. The department is recognized as a level 5 organization for superior service, the highest award given in the State.

Technology Service Catalog

Management Oversight supports the overall department operations, customer services, help desk, procurement, E-Rate, inventory management, administrative training & cybersecurity. 
Technology Services team provides computer, tablet, laptop, printer, security camera, phone, and peripheral support, as well as Wide and Local Area Networking and Enterprise Systems Management.

Information Services team supports the Business Financial System, the Student Information System, & manages date request and integration with third-party applications 

Educational Technology team trains teachers and students in the integration of technology in the K-12 curriculum, Career Technology, & Internet Safety. 

Support Baseline

Computers, Laptops, Tablets 59,060
Scanners, Printers, Video Cameras, Projectors, other Peripherals 15,209
Phones and Cellular Phones 3,449
Network Accounts 30,104
E-mail Accounts 28,387
Network Connections 44,572
Servers & Network Switches 1,031
Wireless Access Points 2,620
Software Titles/Applications 462
Student/Financial Info Users 2,902
Eduphoria 27,907


Management Oversight

  • Customer Service &Helpdesk
  • Procurement & E-Rate
  • Inventory Management 
  • Administrative Training 
  • Cybersecurity 

Educational Technology

  • K-12 Educational Technology Training
  • Teacher Curriculum Integration
  • Streaming Media Education & Training
  • Student Assessment & Curriculum Management

Information Services 

  • Financial ERP System 
  • Student Information System 
  • Manage Third-Party Applications

 

 

Technology Services

  • Computers & Peripheral Support
  • Phone, Video Surveillance
  • Wide & Local Area Networking
  • Enterprise Systems Management

Performance Excellence

Technology Performance Scorecard is a performance management system that focuses on Key Performance Indicators (KPIs).KPIs define and measure progress toward goals. KPIs are quantifiable measurements, agreed to beforehand with set targets, that reflect critical success factors for the department. The scorecard provides an analysis capability designed to translate our mission and overall organizational strategy into specific, quantifiable measures. It is a tool to monitor our performance each week in terms of achieving our goals. The advantage of the scorecard is that it aligns all staff members around common goals and strategies, building commitment and increasing accountability.
Key Performance Indicators Goal

Overall Score 95%
Customer Satisfaction  95%
System Availability 99%
Computer Availability 99%
Peripheral Availability 99%
SLA Emergency 95%
SLA Critical 95%
SLA Instructional 95%
SLA Administrative 95%
Productivity 85%
Time Accountability 100%
Direct Support 70%
Instructional Time Allocation 60%
Wellness Survey Results 80%
Training Effectiveness 95%
Centralized Backups 95%


GCCISD Network: Largest in Town

The Technology Department's  Wide Area Network is the largest in the Baytown/Highlands community. The network spans over 45 miles, linking 37 sites with 10GB fiber connections using state-of-the-art technology at every site. Operating 24 hours, 7 days a week, our network availability average over the past 10 years is 99.8%.